truth in advertising: when reality meets the tsa

so, on one of my many early morning jaunts to the cleve of late, i was standing in a very long security line at about, oh, five thirty in the morning.  nervous travelers abounded, anxious to catch their flights, but the line was not moving.  this gave me several long minutes to really take in the ambience of the continental terminal at lovely LaGuardia airport.

i look to my left and there’s a life size poster for the TSA or the Port Authority of NY/ NJ and their amazing dedication to customer service.  It read something like this: “We’re dedicated to your comfort and satisfaction as much as we are your safety” with a nice smiling lady assisting a customer.  Next to this was an actual, though decidedly less smiley, airport employee.

cue the really late and extremely nervous woman who runs up to said employee and asks if she (the employee) can help as she (the flyer) is definitely going to miss her flight because the line has not moved.  to which she (the employee), clearly inspired by her calling and mission responds:

“lady, that’s too bad.  ALL these people (sweeping hand gesture) gonna miss their flights.  now get back at the end of the line.  next time you might wanna get here early.”

and, scene.

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truth

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

truth

Upon common theatres, indeed, the applause of the audience is of more importance to the actors than their own approbation. But upon the stage of life, while conscience claps, let the world hiss! On the contrary if conscience disapproves, the loudest applauses of the world are of little value - john adams
May 2007
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from the man who taught me everything:

“Be who you are and say what you feel because those who mind don't matter and those who matter don't mind.”

bygones


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