Archive for the 'customer service' Category

B.O.L.O.*- grey, bi-lobal, wrinkled mass of tissue weighing about 3 lbs.

People.  I have had my mind blown.  Several times today, and in the last few weeks, but I think today I’ve really done it.
 
So, yesterday I bought a plane ticket to Cairo for a 2.5 week sojourn through Egypt at the end of Ramadan.  Picked up my lonely planet guide- saw two pictures, and freaked out.  So excited.  Can’t comprehend that I will be looking at the sphinx, or the location of the great library of Alexandria.  Cannot. comprehend.
 
This morning, I went to see Dr. Doom (AKA the E.N.T.).  I’d spare you the gory details, but then there wouldn’t be any.  He removed a copious amount of seriously the most disgusting, (mostly solid), foulest- smelling biological tissue I have ever seen (keep in mind I majored in Bio in college, saw a two week old dead body as a kid and have been to Louisiana).  So many colors- every earth tone and green you can imagine.  At one point, I thought he was pulling my eyeball out through my nostril.  Ears still not popped. 
 
Then, I headed uptown to hit MyIntimacy.  This is where it happened.  It’s that bra shop you’ve seen the commercials for- 90% of women are wearing the wrong bra size, blah, blah, blah.  I’ve been meaning to go for some time.  I go in, get a “fitter,” enter the booth and take off my shirt, as instructed.  I was wearing my best-fitting bra.  I was actually Tut-tutted.  “You need to take that thing and throw it in the garbage.”  Um, OK I said.  She told me to get real close to the mirror and turn my back to her.  A long pause was followed by a “mmmmmmmmmmmmmmmmmm.”  “back is so small, that’s the problem.” 
 
really?  not the two enormous bags of fat hanging from my chest?
 
“turn around.”  So, I do.  She sizes me up for a minute- all visual, no tape measures here, not for Mireille.  She’s been doing this for many, many years.  “I’ll be right back.”
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truth in advertising: when reality meets the tsa

so, on one of my many early morning jaunts to the cleve of late, i was standing in a very long security line at about, oh, five thirty in the morning.  nervous travelers abounded, anxious to catch their flights, but the line was not moving.  this gave me several long minutes to really take in the ambience of the continental terminal at lovely LaGuardia airport.

i look to my left and there’s a life size poster for the TSA or the Port Authority of NY/ NJ and their amazing dedication to customer service.  It read something like this: “We’re dedicated to your comfort and satisfaction as much as we are your safety” with a nice smiling lady assisting a customer.  Next to this was an actual, though decidedly less smiley, airport employee.

cue the really late and extremely nervous woman who runs up to said employee and asks if she (the employee) can help as she (the flyer) is definitely going to miss her flight because the line has not moved.  to which she (the employee), clearly inspired by her calling and mission responds:

“lady, that’s too bad.  ALL these people (sweeping hand gesture) gonna miss their flights.  now get back at the end of the line.  next time you might wanna get here early.”

and, scene.


truth

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

truth

Upon common theatres, indeed, the applause of the audience is of more importance to the actors than their own approbation. But upon the stage of life, while conscience claps, let the world hiss! On the contrary if conscience disapproves, the loudest applauses of the world are of little value - john adams
November 2017
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from the man who taught me everything:

“Be who you are and say what you feel because those who mind don't matter and those who matter don't mind.”

bygones